Qualification: Computer Science / IT
Nationality: Saudi only
Job Type: Full Time
Experience: 1-2 Years experience
Job Location: Riyadh
Skills Required
Excellent Verbal and Written Communication Skills in both Arabic and English mandatory
Knowledge in Microsoft applications and Operating System
Basic knowledge in Desktop level-1 troubleshooting
Good Customer Handling Skills
Good Analytical skills
High level of integrity, confidentiality, punctuality
Role
Attend all type of IT support calls from users
Incident investigation, diagnosis and resolution
Detection of possible problems and notification to the problem management
Support in resolution of major incidents
Ensures that users are satisfied with the resolution and call closure
Preferred Skills
Basics knowledge and certification on ITIL
Certifications – MCP / MCSA added advantage
Email
career-wal@wipro.com