Saudi Female Only

Leading health care company is looking for Saudi Female Call Center Agent in Jeddah

Job Responsibility

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics, follow up to ensure resolution
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives to achieve satisfaction
Seize opportunities to upsell products when they arise
Provide accurate, valid and complete information by using the right methods/tools
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Follow communication procedures, guidelines and policies
Generate sales leads
Meet personal/team qualitative and quantitative targets

Education and Skills

High School Degree (Is necessary).
Good English.
Good Computer Skills.
Good Communication Skills.
Preferred previous experience in a customer support role.
Track record of over-achieving quota.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.


Qualifications

Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

If you are interested, please send your CV to: h.bakri@alborglaboratories.com
Please mention "Call Center Agent" in the subject