jeddah - Customer Relationship Agent

Job Description:

Identifying customers’ needs, clarify information, research every issue and providing solutions

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed

Making sales or recommendations for products or services that may better suit client needs



Requirements
Strong phone and verbal communication skills along with active listening
Previous experience in a customer support role
Familiarity with CRM systems and practices
Ability to multi-task
Costumer care skills

Qualifications
Diploma or Bachelor in an equivalent flied
Professional fluency in English and Arabic language
Previous experience in a customer support role

Send the CV to an email and write the job title
nalsobaini@alesayi-motors.com