27-10-2013, 02:52 PM
|
عضو متواصل
|
|
تاريخ التسجيل: Jan 2013
الدولة: جدة
المشاركات: 78
معدل تقييم المستوى: 25
|
|
(Looking For IT Support (Saudi Male/Femal
(Looking For IT Support (Saudi Male/Femal
RESPONSIBILITIES
Resolving problems escalated from 1st line support
Ensuring user customer satisfaction in every step of problem resolution
Ensuring that calls logged and escalated by 1st line are responded to within set SLA and ensuring that the specific assigned tickets are kept updated throughout their life cycle
Pr***ding support for all User desktop, PC’s and peripherals
Pr***ding guidance and advice to users on the use of Standard applications
Pro-active and accurate escalation of Incidents to 3rd level support teams as appropriate
Pr***ding 2nd level support for systems including Outlook, Microsoft Office, Active Directory, Directory Services and remote access
Diagnosing and resolving all software issues or queries to an advanced level, while visiting users to pr***de one to one assistance
Pr***ding 2nd line level email administration which ******* user adds, changes, deletes, Rights management and client troubleshooting
Basic server administration tasks. f.i. Folder administration, security and permissions administration
To develop a strong working relationship with the business with a view to highlighting the important underpinning role that IT can and does pr***de to the business
Being pro-active in making your career a success – if you have skills and talents that are not being fully utilised you need to make sure your line manager is aware and is taking appropriate action
Using your self-awareness to identify areas of weakness and seek to build these up either through working more closely with colleagues who are strong in these areas or requesting appropriate training
Demonstrating a willingness to offer this same support to others in areas where you are strong
Participating actively and constructively in team meetings – your thoughts and ideas will influence what we do
SKILLS/EXPERIENCE REQUIRED
Excellent customer service skills
Well-developed verbal and written skills
Ability to liaise with staff and customers at varying levels within the business
Proactive, logical approach to problem solving
Understanding, both technically and with empathy
Equally happy and effective working as part of a team or working alone unsupervised
Strong interpersonal skills
Good knowledge of Active Directory Administration
Ability to administer Users, Groups and other administrative objects in an Active Directory Environment
Microsoft 7 Professional administration and configuration and general application support
Knowledge of network cabling, patching and network fundamentals
Sound knowledge of hardware configuration
Printer and print server configuration experience
Experience of working in KSA/Jeddah Region is beneficial
Education and Training (there is no reference to education below
Experience in support role
Experience supporting Microsoft O/S - Windows 7, Office 2007/10, Outlook 2007/10 Active Directory user administration both deskside and remotely
Technology
Microsoft O/S - Windows 7, Office 2007/10, Outlook 2007/10
Email - Exchange 2010 platform
Software – AutoCAD suite
Security – MS Forefront Endpoint Protection
Tools - Remote desktop / Team Viewer / Microsoft tools
-:Please send your CV to the following email
mdbinsaeed@select-sa.com
|
العرض الشجري
