تأسس الموقع عام
2006
Site was established in 2006
وظائف المنطقة الشرقية الدمام - الخبر - الأحساء - الظهران - الخفجي .. ومايتبعها فقط |
موضوع مغلق |
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للجنسين / مدير علاقة اعمال BRM
[align=left] مطلوب Business relationship management process responsibilities that *******: · Pr***ding assistance in the identification of stakeholders and customers of services. · Organizing and chairing regular (at least annual) reviews to discuss items such as changes to scope, SLAs, contracts and changing business requirements. · Organizing and chairing regular service review meetings where performance, achievements and issues can be discussed. · Ensuring that all meetings are documented, ensuring that items for action are dealt with as appropriate. · Ensuring that any changes to SLAs and/or contracts are dealt with via the Change Management process. · Maintaining a close relationship with the activities of Service Level Management. · Maintaining an awareness of the customer’s business in order to be able to pr***de a prompt response when required. · Pr***ding an efficient and effective complaints process, ensuring that all complaints and compliments are recorded. · Maintaining a process to measure customer satisfaction on a regular basis, and taking appropriate action to rectify any deficiencies. Service Catalog management process responsibilities that *******: · Helping to define what constitutes a service. · Setting a policy as to which services will be included in the Service Catalogue. · Developing and maintaining the Service Catalogue. · Ensuring that the interfaces and dependencies between Service Catalogue Management and Service Portfolio Management are fulfilled. · Ensuring that the catalogue and portfolio remain aligned. Service level management process responsibilities that *******: · Ensuring that the service requirements of customers are identified, understood and documented in a service requirements document. · Reviewing of the service requirements document at least annually and maintaining it in line with changing customer requirements. · Ensuring that the levels of service which have been agreed to be delivered are for****y documented in a Service Level Agreement (SLA) and that this can be supported by underpinning OLAs and contracts. · Ensuring that SLAs are written in customer-oriented terminology and that service targets are expressed in terms of business transactions. · Ensuring that service reports are produced for each customer service and that b*****es of SLA targets are highlighted. · Ensuring that Incidents are raised when SLA b*****es occur. · Ensuring that service performance reviews are carried out with customers at least annually and at agreed intervals. · Ensuring that improvement initiatives identified in service reviews are acted upon and progress reports are pr***ded to customers. [/align] [align=left] send your CV to : sushil@pems.co [/align] |
موضوع مغلق |
(( لا تنسى ذكر الله )) |
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الكلمات الدلالية (Tags) |
sushil@pems.co |
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