Call Center Customer Service Representative

Location : Jeddah
Nationality : Saudi only
Gender : Female
SUMMARY
Answer phones to respond to inquiries general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES

1. Answer phones and respond to customer requests.
2. Pr***de customers with product and service information.
3. Up sell products and services.
4. Transfer customer calls to appropriate staff.
5. Identify, research, and resolve customer issues using the computer system.
6. Follow-up on customer inquires not immediately resolved.
7. Complete call logs and reports.
8. Research billing issues.
9. Research misapplied payments.
10. Recognize, document the supervisor of trends in customer calls.
11. Recommend process improvements.
12. Other duties as assigned.

1. customer service software applications. Duties require professional verbal and written communication skills.