للجادين فقط
وظيفة براتب مغري
ترسل السيرة الذاتية على الايميل الموضح ادناه
ساعات العمل 6 ساعات من الساعة ال7 صباحا الى الساعة ال 1 مساء
او من الساعة ال ا مساء الى الساعة ال 7 مساء

We are looking for female Helpdesk Operators

If interested send your CV to

helpdesk.sup@madarfm.com

SCOPE

The incumbent in this position is responsible for taking/answering incoming calls or emails from the clients/guests and coordinates the requested job to the concerned department by issuing work ****** for delivering the required services..

OVERALL OBJECTIVES

The job of Helpdesk Operator is executed satisfactorily when:

The incoming job request calls/emails are being log, process work order and coordinated to the concerned department to complete and sign-off the request.

Well maintained and zero complain.

Business processes are strictly monitored and followed.

MAIN RESPONSIBILITIES

Pr***ding a fully operational and effective Helpdesk/Switchboard facility.

Pr***ding a professional call handling service to direct, indirect customers and staff alike. In particular paying close attention to emergency calls and alarms.

Receiving/transferring of calls from internal/external customers.

Record all requests, forward information by telephone or email.

Creating work ****** from customer requests.

Following up the outstanding work ****** with the resources.

Closing finished jobs.

Preparation and forwarding of reports

Accept the shifts (AM/PM) working hours.

Any other reasonable requests as business needs.