وظائف شاغره لخرجين الحاسب الالي بكالوريس او دبلوم

للسعودين فقط

Domain : End User Support
Designation: Service Desk Support
Min Qualification: Graduate in IT Discipline.
Minimum Experience: 1 -6 Years

About the Job:

• Troubleshooting & fixing desktop / laptop OS, e-mail client (MS Outlook/Lotus notes, printer / scanner, print queue
related L3 level issues
• OS Imaging: Build, test, implement and regularly upgrade OS image for new desktop/laptop or as per customer
specific requirements
• Testing of new/old Hardware/software products for compatibility and performance.
• Understand the new requirements / applications of customer and facilitate the testing of the same during UAT/pilot.
• New Technology/Product Evaluation and Implementation::Understand, evaluate, carry out pilots, recommend, take
approval and implement new products and technologies at customer premises to keep up with the market place.
• Knowledge Management: Create SOP’s for known solutions and script whichever possible
• Audits::Pr***de support and assistance to customer IT team for audits being conducted in customer premises
• Process Documentation: Ensure all process documents, maps and SOP’s are updated regularly.
• Escalation handling
• Mentoring FMSs teams unresolved issues
• Leading the FMS Team
• Ability to quickly analyze & diagnose technical problems
• Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train
other team members
• Problem determination and resolution within SLA's
• Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
• Ability to acquire; new skills & keep them updated
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willingness to travel to different locations on short team. (Travel and location flexibility)
• Willing to Work on Shifts based on the projects need


Required Skills:
1. To Perform L1 Support on below:
a. Desktop & Laptops
b. Printers
c. Operating Systems
2. Ability to ******ures and deploys desktop environments in accordance with the agreed standard ******uration to authorized users.
3. Basic network support knowledge.
4. Basic Knowledge on OS Imaging / Cloning.
5. Basic Knowledge on the IT Security Software’s.


مع ملاحظه انه لن يتم النظر في اي سيره ذاتيه ليست بالغه الانجليزيه والايميل لا يحمل عنوان service desk Khobar
Jobs2015ksa@hotmail.com

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مازالت الوظائف شاغره الرجاء ارسال السيره الذاتيه باللغه الانجليزيه

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لدي شهادة ثانويه عامه
ودبلوم حاسب الي
من نهيورايزن
قيادة الحاسب الالي
وشهادة صيانةا لحاسب الالي من الكليه التقنيه
وشهادة اتصالات سلكيه لاسلكيه من الاتصالات السلكيه والا سلكيه
وشهادة صيانة الشبكات والكميرات
0532124443
الظهران

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