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تأسس الموقع عام
2006
Site was established in 2006
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| وظائف منطقة الرياض وظائف منطقة الرياض فقط |
| موضوع مغلق |
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LinkBack | أدوات الموضوع | انواع عرض الموضوع |
19-05-2016, 05:38 PM
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Quality Analyst
Quality Analyst · Adhering to Quality benchmarks set up the client · Calibrating calls and transactions with client quality teams · Providing coaching and feedback to the agents · Supporting training team in Training needs Analysis · Ensure extreme focus on Customer Satisfaction · ***** continuous improvement in service delivery through deep understanding of the client business environment and client expectations · Continuously deliver operational excellence and ***** efficiency metrics for customers and employees Skills and Core Competencies · Proficient in English (mandatory) · Proficient in Arabic (written and spoken) mandatory · Typing speed of 30 words per minute · Local KSA citizens will be preferred · Having track record of process improvement in service delivery through Process Improvement Initiatives · Analytical, execution-focused bent of mind, and strong numbers orientation Qualification Bachelor Degree or higher. 3-6 years’ experience in telecom / IT contact center operations in Middle East, US or UK. With minimum 2 years’ experience in Quality audit in a contact center environment. Work Timings It is a 24*7 operational environment & the resource may be asked to work in a rotational shift. Advantages Attractive salaries and other personal interview Please send your CV to the email malenazy26@gmail.com |
| موضوع مغلق |
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(( لا تنسى ذكر الله )) |
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| الكلمات الدلالية (Tags) |
| analyst, quality |
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العرض العادي
