وظيفة شاغرة لدى شركة الخليج الساطع (مشرف مشروع)
الرجاء ارسال السيرة الذاتية على الايميل ادناه:
Job2@solexplus.com.sa


المهام الوظيفية والمتطلبات :

The primary role of this position is to manage and coordinate all day to day activities
Of operation function trough efficient utilization of a workforce of team leader and
Agents . to ensure that all customer transaction (voice or non voice) are carried away
According to the solexplus standards and as per contraction agreement with client.

Essential duties and responsibilities
• Supervises and supports team leaders to ensure that project service level
An agreement are consistent with or exceeds clients service standards.
• Assists in implementing the service process and quality plan.
• Transports continuous improvement in process management and team performance.
• Monitors performance and help team leaders in achieving the assigned goals .
• Understands projects requirements, researches the best practices and assists in the design and implementation of ne processes and tools.
• Appraises team leaders against their agreed KPIS .
• Ensure that subordinates produce the desired quality.
• Provides regular feedback to the team on productivity and quality of output for continues improvement.
• Ensures compliance with company’s confidentiality and release of information policies and procedures .
• Assists in hiring and deployment of manpower.
• Coordinates the workflow on the assigned shift.
• Responds to queries from team members and provides assistance with regards to
Their questions and work related problems.
• Ensure proper feedback system to help making each agent aware of his/her
Weak areas and improve upon, and hence, promote both quality and quantity.
• Handles difficult and sensitive situations tactfully and responsibly.
• Interacts with the technical support team, as needs.
• Performs other duties as assigned.
• Analyzes and prepares reviews/ reports for clients.


Qualifications
• Bachelors degree in management.
• 5 years experience in a similar position.

Requires skills
• Excellent in oral, written and reading in English (Mandatory) and Arabic (plus).
• Ability to work in shifts.
• Ability to manage large team(s).
• Strong knowledge of customer care techniques and processes.
• In-depth knowledge of service desk operations, call/transaction processing,
Client specifications, and call center management system.
• Managerial and supervisory skills.
• Team building and team development skills.
• Planning, organizing and forecasting skills.
• Follow-up abilities.
• Excellent presentations skills.
• Excellent communication and interpersonal skills.
• Problem solving skills.
• Customer relationship management .
• Ability to utilize resources, i.e. human / financial resources.

جزاك الله خير

__________________
ومن يعمل من الصالحات وهو مؤمن فلا يخاف ظلما ولا هضما

انا شفت الشروط انفجعت
نهاية الكلام بالانقليزي معناه لو تأذن كرواتي ماراح نوظفك

تم تحرير المشاركة من قِبل الإدارة

جزاك الله خيرر ..