Requirements
• Proven working experience in providing help desk support
• Working knowledge of Microsoft Windows as well as various software packages including Microsoft Office 365, SharePoint, SAP and Adobe Creative Suite
• 3+ years of experience in a systems role with a good mix of technology skills. Ability to work on own initiative within part of multi-skilled IT Group.
• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• Proficiency in English
• Working knowledge of help desk software, unknown and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Must be willing to go offshore to provide support for offshore users