 evaluating user needs and system functionality and ensuring that ICT facilities meet these needs:
• planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness;
• scheduling upgrades and security backups of hardware and software systems;
• keeping all systems up to date
• guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;
• ensuring that software licensing laws are adhered to;
• providing secure access to the network for remote users;
• securing data from internal and external attack;
• offering users appropriate support and advice;
• managing crisis situations, which may involve complex technical hardware or software problems;
• mentoring and training new ICT support staff;
• keeping up to date with the latest technologies
• escalation point of all technical matters
• manage any new technology projects across the group
• Develop and maintain standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
Full management of the environment:
• Internet, LAN & WAN network for all sites of Company
Manage Microsoft server platform, domain, active directory, DND, DHCP, Print Management, WSUS etc., POP, SMTP, IMAP
• Manage Core Switches, Switches, Wireless Controller's & Wireless Network
• Manage Firewalls – Cisco, etc.
• Manage Symantec Antivirus Server and Backup System
• Manage Spam Firewalls
• Manage Proxy, Cache Server's & URL Filters
• Manage Email Archiving Server's
• Manage File Server's, Network Storages
• Manage IP Phone System (Cisco)
• Maintain Attendance machine and its software.
• Maintain and manage the data center and monitoring the cooling and firefighting system and coordinate with maintenance unit to fix any issues coming up an to run the parodic checkup.