Responsibilities: Individuals in this position will perform the following activities:

• Maintain and optimize customers networks and servers
• Manage installations, upgrades, and configurations of hardware and software
• Assess system performance and recommend improvements
• Provide support and guidance to stakeholders
• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• Develop IT policies and practices
• Provide technical support to all applications and resolve issues.
• Secure clear possession of problem identification, its analysis, impact analysis, and solutions
• Evaluate all problem and impact analysis and recommend solutions and workarounds,
• Coordinate with the development team and provide support to all onshore and offshore sites.
• Develop and maintain all multiple interfaces for customer applications.
• Supervise everyday requests for matters related to growth, resources, and vendors and resolve issues related to production and development
• Administer all upcoming plug-ins, new service packs, and versions and ensure effective implementation to provide better services.
• Analyze all requirements, prepare use cases, and supervise project plans.
• Coordinate with others and provide technical assistance for all applications.
• Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development.
• Analyze and support L2 Tickets.


Qualifications & Requirements:
• BSc/BA in Computer Science, IT or relevant field
• 7+ years of experience in a related role
• Proven experience as IT Operations Manager
• Experience with system installation, configuration, and analysis
• Thorough knowledge of networks and cloud computing
• Ability to manage multiple projects

*If you are interested to apply, please share your resume or CV with the subject Product Specialist * at below email *
SaudHR77@gmail.com

جزاك الله خيرا

جزاك الله خير